Delaware, OH. February 25, 2019 – Delaware Court Healthcare Center, a city of Delaware based provider of Skilled Nursing and Rehabilitative services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the categories of Nursing Care, Dining Service, Quality of Food, Cleanliness, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Treatment/Dignity, Recommend Facility to Others, Recreational Activities, Professional Therapy Services, Admission Process, Overall Safety, Overall Customer Experience, Delaware Court Healthcare Center displays a continued dedication to providing Best in Class senior healthcare services.
Ken Levering, Administrator of Delaware Court Healthcare Center describes receiving the award as an honor, stating that “being recognized for the dedicated effort that our staff consistently provides is the type of validation we strive for everyday”.
Throughout its 33-year history of serving the community, Delaware Court Healthcare Center has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Delaware Court’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Delaware Court Healthcare Center in specific categories.
Every month, Delaware Court Healthcare Center has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Delaware Court Healthcare Center has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
Pinnacle Quality Insight: A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.
Delaware Court Healthcare Center, 4 New Market Dr. & West William St. Delaware; 740-369-6400/www.delawarecourt.com